Política de envío

Shipping within the US may take approximately 5-7 business days. For shipping on orders out of the US can take up to 6-10 business day. Shipping fees as well as taxes will be added at the end of your checkout.​

Tracking numbers will be sent to the email address provided with purchase. Processing on orders take approximately 2-3 business days.

. My order says it is in transit. Where is it?

A. Once your packaged has been shipped out, it is no longer in our possession! Please direct tracking questions to USPS who is in possession of your package. We see the same tracking information that our customers see. We do not work with USPS.

Q. I received my order and my box was damaged what do I do?

A. All priority packages come with insurance. You can call the post office and file a claim to get your money back. We are not responsible for the post office man handling our packages. We put fragile stickers and try our best to protect our products with bubble wrap. Here is the direct link to file a claim: https://www.usps.com/help/claims.htm

UNDELIVERABLE PACKAGES

Occasionally, we will have a package returned to us because it was undeliverable.  This can occur for the following reasons:

• Incorrect address information entered during checkout.

• Failed delivery attempt or item was not picked up from the local post office within the specified time.

• Refused by the recipient.

 

Damaged, Replacement, Wrong Items, Lost or Stolen Claims

Unfortunately, NeverBasic Flavors cannot control the way that carriers handle packages. As a result damages may occur. We cannot be responsible for packages once in the possession of the carriers. If your package is stolen/lost or damaged by the carrier, we cannot replace the items. All lost packages are the responsibility of the carrier. Please contact the nearest carrier to resolve any shipment issues. If you are able to provide a carrier claim number and detailed information we may be able to further assist in this matter. Otherwise, we only have the capacity to track your package. Please see the below how to proceed if your order is Damaged:

Damages consist of but are not limited to and are at the sole discretion of NeverBasicFlavors: If the bottle is damaged to the point of product leaking or has rendered the product unusable.

If your products are damaged please email us within 10 days of your package being delivered at customerservice@neverbasicflavors.com  including the following information:

* Include your Order # as subject line on email*

• Name

• Order #

• Date you received your order

• Photos for proof of damage